Data Deletion

Option A: delete your workspace and your data from inside the app

This is the fastest and most complete route: it erases everything belonging to your workspace.

• Sign in at https://crm.technopek.com
• Open Settings, then the Company tab.
• Choose “Delete my workspace and my data”.
• Confirm by typing the exact name of your workspace: that is what triggers the deletion.
• You are signed out immediately, and a confirmation email is sent to the account address.

What option A erases

Deleted: your account and those of your team, leads and their notes, conversations and comments synchronised from WhatsApp Business, Messenger and Instagram, appointments, quotes, published pages, uploaded files, and the tokens of the connected integrations.

This action cannot be undone. If you are not an administrator of the workspace, ask your workspace administrator to run the deletion, or use option C.

Option B: disconnect a Meta channel (WhatsApp, Facebook, Instagram)

Use this to remove one channel without deleting your workspace: the rest of the CRM keeps working.

• Open Apps in the menu.
• Pick the channel concerned: WhatsApp Business, or Facebook and Instagram.
• Click Disconnect, then confirm.

What option B erases

Disconnecting revokes the access token and purges, within 30 days at the latest, the messages, comments and contact identifiers synchronised from that channel.

The lead records your team created or completed by hand stay in your workspace: delete them from the leads list if you wish.

You can also revoke the permission directly at Meta, in Facebook, Settings and privacy, Settings, Apps and websites. Meta then sends us a signed deletion request, which we process automatically.

Option C: request by email

If you no longer have access to your account, or if you would rather we handle it:

• Send an email to contact@technopek.com
• Subject: Data deletion request
• State the email address of the account concerned.
• Where relevant, state the WhatsApp number, the Facebook Page or the Instagram account involved.
• Say whether you want one channel deleted, or the entire workspace.

Verification of the request

Before carrying out a deletion requested by email, we verify that the request really comes from the account holder, so that no third party can erase your data. We may write to the email address registered on the account for that purpose.

Timing and confirmation

• Processing: the deletion is carried out within 30 days at the latest from the date of the request.
• Confirmation: a confirmation email is sent to the account address once the deletion is done.
• Backups: backup copies that would still contain your data are purged within that same 30 day window.

What we are required to keep

There is one exception to deletion: invoices and accounting records. Moroccan law requires them to be kept for a set period, even after an account is closed.

Those documents are stored separately. They contain the company name, amounts and dates. They contain no messages, no conversations and no data received from WhatsApp Business, Messenger or Instagram.

We also keep a record of the deletion request itself (date, confirmation code, status), so that we can prove it was carried out.

Tracking a request that came from Facebook

If you request the deletion from your Facebook account settings, Meta sends us a signed request and returns a confirmation code to you.

That code lets you check the status of the request, pending or completed, on the status page: https://crm.technopek.com/data-deletion/status

The status page is public and requires no sign-in.

Questions

For any question about this procedure: contact@technopek.com

Technopek Group SARL, Office 32, Galerie Mamounia, 3rd floor, Building C, 80000 Agadir, Morocco.

Related documents: privacy policy (https://crm.technopek.com/privacy) and terms of service (https://crm.technopek.com/terms).